TERMS AND CONDITIONS

General

Frederik IX Studios ApS

CVR: 38374419

E-mail: Hello@frederikix.com

Address: Rolfsvej 37, 2th, 2000 Frederiksberg

The following terms and conditions applies between the customers and Frederik IX Studios when ordering jewellery at www.frederikix.com. When placing an order you accept the terms and conditions that is set below. We advice you to read our terms and conditions before placing an order.

Ordering

Orders are made at www.frederikix.com. Our online shop is open 24 hours a day. An order placed during the weekend or on a public holiday will be processed on the following business day. When you have finished your order, you will automatically receive an order confirmation on e-mail.

Before submitting your order, you have the possibility to change the information that you have provided. Once you have confirmed your order and finished the payment, it is no longer possible to make changes in your purchase order.

However, please contact our customer service if you should have any corrections to your order.

Payments

Frederik IX Studios accepts Dankort, VisaDankort, MasterCard and Mobile Pay.

The amount will be debited from your account when the goods have been shipped.

All prices are in DKK (Danish kroner) and VAT and all Danish duties are included. The delivery costs can change from order to order. The delivery cost will be shown separately under the payment when you are processing your order.

Prices & currency

All prices are included 25 per cent VAT. We make reservations for printing errors, tax changes and exchange rate changes. 

Delivery

Frederik IX Studios delivers on all business days. Goods ordered before midday (12pm) are usually shipped on the same day. Estimated time of delivery is 1 – 5 business days.

The goods will be delivered to the delivery address specified on the order.

Please note that we cannot be held responsible for any delay from carrier, including weather conditions, failure of delivery from third parties et cetera.

All deliveries are handled by GLS or Postnord.

Colours

We make reservations for any shade differences between colours on pictures and the jewellery and stones actual colour. However, we do our utmost to make sure the colours on the pictures correspond in the best possible way to reality.

Return policy

You have the right to return goods bought from our webpage within 14 days from shipment of your order. All orders made in December month have the right to be returned within 30 days. The customer pays for the cost of return.

The return must be informed to us latest 14 days after shipment of order at hello@frederikix.com. The return of goods needs to be done in original packaging always including the original invoice.

The return will be processed as soon as possible within 14 days after receiving the goods. We reserve the right to withhold payment until we have received the goods and made the inspection.You can find the return sheet here. Please fill out the formular and return back with the goods.

If you wish to return a piece of jewellery, it is very important that the condition of the product is the same as when received, this means you cannot use the product before returning.

Complaint

If you have a complaint about one of our products, bought on our website, please send a message to hello@frederikix.com.

All claims are handled according to the Danish purchase law. We do not accept claims caused by damage because of improper handling of the product or common wear and tear by use.

Frederik IX Studios will refund a reasonable freight costs that you may have when returning the product if the claim is justified.

We reserve the right to replace a damaged item with an undamaged item instead of paying back the purchase price. This means your product will be repaired or you will receive a new item as a replacement for the item you have claimed, if your complaint is justified.

Limitation of liability
All orders are subject to price increases, tax changes, currency changes, sold out and expired items as well as typing errors.

Returning

In case you want to complain about a product, it must be sent to our address:

Frederik IX Studios Aps

Hasserisvej 139

9000 Aalborg

Denmark

Find instructions and return paper here.

Personal data

When you purchase, we collect data such as name, address, phone and e-mail, to be able to process your order. Frederik IX Studios protect these informations and will make sure, they are only shared with trusted third parties.

Cookies

By using the website, you accept our use of cookies. Cookies are necessary in order for the webshop to function properly.