If you for any reason wish to return or exchange our jewellery, please follow this instruction for return.
In case your jewellery does not comply with the promised specifications, please fill out the return paper.
The return of the jewellery has to take place not later than 14 days after shipment of your order.
CHRISTMAS GIFTS BOUGHT IND DECEMBER CAN BE EXCHANGED OR REFUNDED UNTIL 14TH OF JANUARY 2020.
The jewellery has to be returned in the same condition as upon receipt and in the original box.
Please do as follows:
1. Please fill out the return paper
2. Pack the jewellery as originally packed
3. Attach the return paper and original invoice in the packets
4. Return the goods to:
Frederik IX Studios
Kronprinsensgade 13, 1. TV
When we receive the return packet, we will process the case as soon as possible. The money will be refunded to the credit card originally used to place the order.
We only accept exchange of the jewellery if you want the same jewellery in another size or material.
If you wish to exchange to another style, we kindly ask you to return the jewellery and we will refund your payment. After that you can go to our website and place new order.